The number of skills in a complex chatbot can easily reach dozens and even hundreds. Activechat makes it easy to build complex conversations, combining these skills together with events, but navigating skills and events can be challenging.
Navigating and editing chatbot skills
When working with the visual chatbot builder, you can have multiple skills open at the same time in the tabs at the top of the screen. Please note that closing any of these tabs does not delete the skill, but just hides it from the visual editor. If you need to re-open any of your skills, just click its name in the drop-down list in the top left corner.
If you need to delete a skill, right-click its tab name and select “Delete” from the menu.
Navigating chatbot events
Events are the fuel that runs your chatbots. There are at least seven different system events in Activechat, and on top of that, you can add dozens of your own – to trigger specific skills or perform small repetitive tasks.
Just click the “Open skill” button in the SEND block. It will open the list of all CATCH blocks listening to the event this block is triggering. Click on the skill name in this list to open that skill in the visual builder.