Basic concepts

Chatbots are great for e-commerce. They can increase your sales, recover abandoned carts, send discount coupons, answer customers’ questions, track orders and much more. The problem is that the development of advanced chatbot takes lots of time and can be quite costly. At least, it used to be.

Now, with Activechat Visual Bot Builder, you can do all of this (and much more) easily and with great efficiency. So, let’s start with some chatbot basics for e-commerce applications!

General e-commerce store framework

Most of the modern e-commerce stores are based on the same model of product categories, products, tags, and variations.

Typical e-commerce chatbot store framework
Typical e-commerce chatbot store framework

The store consists of multiple categories (“collections” in Shopify terminology), some of which can have sub-categories included. Categories are made of products, and each product can have multiple variations (size, color, etc). Each product can also have multiple properties like title, description, SKU, ID, price, discounted price, inventory quantity, pictures, links to web pages, etc.

Tags help you group different products together and also can be used to build so-called “smart categories” in Shopify. You can tag products in different categories and/or subcategories with the same tag, so you can create “virtual” category for this tag. Tags are also widely used for product searches.

This whole framework is easily accessible from your e-commerce chatbot due to our advanced e-commerce integration tools.

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