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  • 🔢 Platform Basics
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🔢 Platform Basics

  • Get started in 15 minutes
    • Introduction
    • Create a new bot agent
    • Install website chat widget
    • Add and edit intents
    • Insights
    • Set up AI hints for human agents
    • Connect chatbot to Facebook Messenger
  • Basic chatbot concepts
    • Introduction
    • Chatbot skills
    • Chatbot events
    • User attributes
    • Bots dashboard
  • Chatbot content types
    • Introduction
    • Messages
    • Buttons
    • Quick replies
    • Galleries (carousels)
  • Building conversations
    • Introduction
    • “start” and “default” skills
    • Welcome message
    • Keywords and default reply
    • Website messages
    • Visual chatbot builder
    • Triggering bot skills
    • Handling errors
  • CRM and user tags
    • Introduction
    • Users and conversations
    • User tags
  • Live chat
    • Introduction
    • Assigning live chat agents
    • Starting live chat from the bot
    • Using the live chat
    • Live chat queues
  • Sending broadcasts
  • Bot settings
    • Introduction
    • Bot name and avatar
    • Billing
    • Bot currency
    • Bot language
    • Email settings (SMTP)
    • Teams
  • Website tracking
    • Introduction
    • Installing website pixel
    • Page visits
    • Event tracking
Home Doc 🔢 Platform Basics

🔢 Platform Basics

This chapter covers everything that you need to start your chatbot experience fast – from setting up your bot to sending marketing broadcasts and tracking users’ actions on your website.

Articles

  • Get started in 15 minutes
    • Create a new bot agent
    • Install website chat widget
    • Add and edit intents
    • Insights
    • Set up AI hints for human agents
    • Connect chatbot to Facebook Messenger
  • Basic chatbot concepts
    • Chatbot skills
    • Chatbot events
    • User attributes
    • Bots dashboard
  • Chatbot content types
    • Messages
    • Buttons
    • Quick replies
    • Galleries (carousels)
  • Building conversations
    • “start” and “default” skills
    • Welcome message
    • Keywords and default reply
    • Website messages
    • Visual chatbot builder
    • Triggering bot skills
    • Handling errors
  • CRM and user tags
    • Users and conversations
    • User tags
  • Live chat
    • Assigning live chat agents
    • Starting live chat from the bot
    • Using the live chat
    • Live chat queues
  • Sending broadcasts
  • Bot settings
    • Bot name and avatar
    • Billing
    • Bot currency
    • Bot language
    • Email settings (SMTP)
    • Teams
  • Website tracking
    • Installing website pixel
    • Page visits
    • Event tracking
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Updated on October 28, 2019

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