There are different kinds of messages that your chatbot can send to users. Some message types are available on specific channels only (for example, you cannot use galleries on Twilio SMS).

Text messages are the most basic ones. Use TEXT block to send it.

text messages in the chatbot

Then, you have images and animated GIFs. Use IMAGE block to add these types of content into your chatbot conversations.

image messages in the chatbot

Sounds and videos provide another dimension for your chatbot conversations. Use MEDIA block to display it.

sound and video files in the chatbot

Smileys and stickers add personal touch and emotion. Actually, it’s not a message type – you can use smileys almost anywhere – in text messages, galleries, buttons, and quick replies.

smileys in the chatbot

And, finally, you can send various documents to your chatbot users. This can be achieved with FILE block. Think of PDF invoices, worksheets, manuals etc.

documents and files in the chatbot
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