You can add up to 10 team members to control your chatbot. Each of these members can have different sets of permissions that allow access to specific parts of the platform. These 10 team members are included in your basic subscription.
Live chat seats are unlimited, but subject to per-seat monthly billing. One live chat seat is included with the basic subscription.
Here are various permissions and their meanings:
| Permission | What users with this permission can do | |
| Admin | Change general settings Add/remove team members Delete bot | |
| Billing | Upgrade and downgrade subscription Change live chat seats Add/change billing details Access invoices | |
| View skills | View conversation skills View welcome message and keywords View NLP settings | |
| Edit skills | Create, delete and edit conversation skills Edit welcome message and keywords Edit NLP settings | |
| Channels | Connect and disconnect messaging channels Edit SMTP settings Edit website chat widget settings Obtain chat widget code | |
| Integrations | Edit chatbot integration settings (Google, e-commerce, etc) | |
| Conversations | Access bot users in CRM View conversations history Create, delete and edit customer segments Add and edit grow tools Send broadcasts | |
| Live chat agent | Receive live chats Answer live chats Start new live chats | |
| Live chat admin | Create and edit live chat groups Assign agents to live chat groups View live chat stats | |
| Analytics | View chatbot stats |
If you’re the bot admin, go to “Settings – Team” to add new members. Please note that you can add only users who already have accounts with Activechat (even if there are no bots in these accounts yet).
Here’s how to add a team member to your chatbot:
- Ask your team member to create an account (if he or she does not have one yet)
- Go to “Settings – Team”, choose permissions for your new team member, and send the invite by email (this should be the same email that was used to create an account).