Website tracking

One of the most advanced (and yet easy to implement!) chatbot features is the ability to send personalized messages, tailored to the customer’s browsing history. It can be a simple page-specific welcome message to lure your website visitors into the conversation and turn them into leads. Advanced bot-builders can build complex scenarios like counting the number of times a single user is visiting a specific page and personalizing the conversation based on the number of visits.

To enable that feature in Activechat you have to follow these simple steps:

  1. Install Activechat tracking pixel on your website.
  2. Customize the “Website messages” menu (easy) or build your own “page_visit” skill (advanced).
  3. Install Javascript code snippets to track specific user actions on your website (clicking buttons, watching videos, etc) – this step is optional, and you can easily start with just two steps above.

Click the links below for details of each of these steps.


Was this article helpful to you? Yes 4 No

How can we help?