First of all, letâs connect Twilio to the chatbot built with Activechat. If you already have a Twilio project that youâd like to automate, you can skip steps 1-3 below.
1. Go to your Twilio console, select âCreate new projectâ from the top left menu and select âProductsâ tab. Select âPhone numbersâ and âProgrammable SMSâ and click âContinueâ.

2. Give your project a name and invite teammates, if necessary.
3. Donât forget to purchase phone numbers in the âNumbersâ tab on the left (you need at least one number that your bot will use for sending and receiving messages).
4. On the top right side of your Twilio dashboard there will be âAccount SIDâ and âAuth tokenâ fields (click âViewâ to display Auth token if itâs hidden).

5. Copy these values and paste into âTwilio SMSâ tab in your bot Settings and click âConnectâ.

âšď¸Â IMPORTANT: when you connect Twilio to the chatbot, the âstartâ skill will not be available for chatbot users. On every incoming message, the âdefaultâ skill will be triggered. You can either use keywords detection for replies (just keep in mind that chatbot buttons will not be available on SMS) or build this skill from scratch.